THE SUBTROPIC is so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@thesubtropic within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at email@example.com
DO YOU OFFER REFUNDS?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you.
We offer free carbon neutral UK tracked delivery (3-4 days) & paid (£6) for 24HR UK tracked delivery.
How is your shipping Carbon Neutral?
Pirata is proud to offset the carbon footprint of your order at no cost to you! When you checkout, you’ll be providing fuel-efficient cookstoves to families in Myanmar, eliminating the need to cut down trees for wood-burning stoves.
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.